🚚 Shipping Coverage

We ship across India through trusted delivery partners.
Currently, we do not offer international shipping.

⏱️ Order Processing Time

• All orders are processed within 1–2 business days (excluding Sundays and public holidays).

• You’ll receive a confirmation email with tracking details once your order is dispatched.

📦 Delivery Time

Estimated delivery times vary by location:

• Metro Cities: 3–5 business days

• Tier 2/3 Cities: 5–7 business days

• Remote or rural areas: 7–10 business days

Note: Unexpected delays (weather, courier issues, etc.) may rarely affect these timelines.

💸 Shipping Charges

• Free shipping on all prepaid orders above ₹999

• A flat shipping fee of ₹79 may apply to orders below ₹999

• Cash on Delivery (COD) may include an additional charge (e.g., ₹50)

🔄 Order Tracking

Once your order is shipped, we’ll send you a tracking link via email and/or SMS.
You can also track your order under the “My Orders” section on our website.

❗ Delivery Issues

If your order is delayed, lost, or arrives damaged:

• Email us at support@artesano.in within 48 hours of delivery

• For damaged packages, please share photos and unboxing videos (if available)

We’re here to help and resolve the issue promptly.

🧾 Incorrect Shipping Address

Please double-check your address at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

📬 Need Help?

For any shipping-related queries, reach out to:

📧 Email: support@artesano.in

📞 Phone: +91-98290 61365